Communication Platform

Communication Platform

A software application that grants businesses flexible access to communicate with clients, employees, and other parties. it provides an environment for employees to hold meetings both internally and with clients, work on projects, it enable internal and external messaging within the workplace.

Types of Communication Platforms

  • Email; these are messages transmitted and received on digital devices that are shared through a network. it is a popular method of communication between businesses and their clients.
  • Instant messaging; this is an online chat communication that is Text-Based in which two or more people participate in a conversation through mobile devices within an Internet-based chatroom. The message appears instantly on the screen of the computer you send it to, provided the computer is using the service Example includes; Slack, WhatsApp, WeChat, Messenger, Skype.
  • Voice calls; is the ability to contact and converse with people in real-time with a telephone, it is one of the most popular methods of communicating between businesses and their clients. They are used for customer service enquiries, sales calls etc.
  • Video conferencing;  this is a live video-based meeting between two or more people in different locations using video-enabled devices. it enables people in remote places hold face-to-face meetings, instead of meeting in person by  transmitting audio, video, text and presentations through the internet.

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